We have a 14 day cancellation policy. If you cancel your reservation outside 14 days prior to your Tour date, your payment, less a $20 per person administration fee, will be refunded to you. If you need to change your reservation date or time, you may do so one time, outside the 14 days prior to your originally scheduled Tour, at no charge. No refunds or reschedules will be given with less than 14 days notice. Your Tour reservation is transferable, so you can give it away or sell it if you choose.

If you arrive for your Tour, and decide not to zip due to fear, we will give you a raincheck. This raincheck will be good for you only, for use one time, within the current season. We encourage you to try again.

If we cancel your Tour due to weather or other unforeseeable conditions, we will reschedule your Tour for another available time, or give you a full refund - your choice.

If you are late, you will not receive a refund or be able to join your Tour. Your Tour and guide will leave as scheduled whether you are there or not. We do expect you to arrive 30 minutes prior to your reserved Tour time.